Last updated Thursday 18th April 2019.
Eatsee ("we" or "our") is committed to providing quality services to our customers and clients ("you" or "your") and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the National Privacy Principles (NPPs) contained in the Privacy Act 1988. The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies you, or by which your identity can be easily determined. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers. You may also provide us photos, a personal description and information about your gender and preferences for recommendations, such as search distance, age range and gender.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients, and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
How do we collect your Personal Information?
Personal Information is obtained in many ways including by email, via our website eatsee.menu, from your website, from media and publications, from Facebook, from other publicly available sources, from our mobile application Eatsee, from cookies, and from third parties. We don't guarantee website links or policy of authorised third parties.
In order to register as a user with Eatsee, you will be asked to sign in using your Facebook login. If you do so, you authorise us to access certain Facebook account information, such as your public Facebook profile (consistent with your Facebook privacy settings), your email address, interests, likes, gender, birthday, current city, photos, and personal description.
Information collected automatically
We use various technologies to collect information from your device and about your activities on our service. We automatically collect information from your browser or device when you visit our service. This information could include your IP address, device ID and type, your browser type and language, the operating system used by your device, access times, your mobile device's geographic location while our application is actively running, and the referring website address.
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an your racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, sexual preferences or practices, criminal record or health information.
Sensitive information will be used by us only:
- for the primary purpose for which it was obtained
- for a secondary purpose that is directly related to the primary purpose
- with your consent; or where required or authorised by law
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
- third parties where you consent to the use or disclosure, either explicitly in writing or verbally
- where required or authorised by law
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure. We employ a number of means to protect your Personal Information including:
- external and internal premises security
- restricted access to Personal Information
- having in place stand-by systems to deal with major business interruptions
- maintaining technology products to prevent unauthorised computer access
- regular review and testing of our technology in order to improve the level of security
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of seven years.
Access to your Personal Information
You may request access to any of the Personal Information we hold about you, and update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
We will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We take reasonable steps to ensure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up-to-date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
This Policy may change from time to time and is available on our website.
What if I am not satisfied with Eatsee's response?
If you are not satisfied with the result of your complaint to us, you can refer your complaint to The Office of the Australian Information Commissioner at www.oaic.gov.au, or by email to firstname.lastname@example.org.